Refund And Return Policy


At Kingdom Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process in compliance with U.S. laws.

Eligibility for Returns

  • Timeframe: You have 14 days from the date of delivery to return your item(s).
  • Condition: Items must be unused, in their original packaging, and in the same condition that you received them. Items that show signs of use, damage, or alteration will not be eligible for a refund.
  • Exceptions: Certain items such as digital products, gift cards, and personalized items are non-returnable unless defective.

How to Initiate a Return

  1. Contact Us: Before returning any items, please contact our customer service at kingdomllc3@gmail.com with your order number and reason for the return.
  2. Receive Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on where to send your items.
  3. Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance.

Processing Your Refund

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
  • Refund: If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Restocking Fee: A restocking fee of [insert percentage] may apply to certain returns, depending on the item and condition.

Exchanges

If you wish to exchange an item, please contact us to discuss your options. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or issue a full refund, including any shipping costs.

Contact Information

If you have any questions about our return and refund policy, please contact us at:

Email: kingdomllc3@gmail.com
WhatsApp or Phone: +1 (510) 697-3948